S99my Privacy Policy — Your Data Protection
Your privacy is our priority. This policy explains transparently how s99my collects, uses, stores, and protects the personal information of Malaysian users. Please read this policy before using our platform.
Effective date: 1 January 2026
1. Information We Collect
S99my collects several categories of information from users to ensure the platform runs smoothly, securely, and in line with the needs of Malaysian users. The information collected falls into the following main types:
Account Information: When you register with s99my, we collect your full name, email address, mobile number, and password stored in hashed format. This information is required to verify your identity and allow you to access your account securely.
Device & Browser Information: We record device type, operating system, browser version, IP address, and time zone. This data is used to detect suspicious access and ensure the platform interface works correctly on your device.
Payment Information: For transactions in Malaysian Ringgit (MYR), we retain records of deposits and withdrawals, including the payment method used (such as FPX or TNG eWallet), transaction amount, and payment status. We do not store your full card number or banking password.
Usage Data: We record in-platform activity such as pages visited, games played, session duration, and actions taken. This data helps us understand usage patterns and improve the user experience over time.
2. How We Use Your Information
All information collected by s99my is used responsibly and only for purposes related to delivering platform services to Malaysian users. The following are the primary purposes for which your information is used:
- Identity Verification: Ensuring that only the legitimate account holder can access and manage their account.
- Transaction Processing: Processing deposits, withdrawals, and financial records in MYR accurately and securely.
- Service Improvements: Analysing usage data to improve the interface, platform performance, and overall user experience.
- Platform Security: Detecting and preventing fraudulent activity, unauthorised account access, or platform abuse.
- Service Communications: Sending important notices about your account, changes to terms, or security updates to your registered email address.
- Legal Compliance: To comply with applicable laws and regulations in Malaysia, including requests from authorised authorities.
S99my does not use your information for third-party marketing purposes without your explicit consent.
3. Cookies & Usage Tracking
S99my uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. They help us recognise returning users and customise the platform display according to your preferences.
S99my uses several types of cookies. Session cookies maintain your logged-in status during an active session and are automatically deleted when you close your browser. Preference cookies save personal settings such as your language and display preferences. Internal analytics cookies help us understand how users interact with the platform without exposing personal identities to third parties.
You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in to your account. We recommend allowing the necessary cookies for the best s99my platform experience.
4. Data Storage, Security & Sharing
S99my user data is stored on servers with multi-layered security protection. All communication between your device and our servers is secured by SSL encryption, ensuring data cannot be intercepted in transit. Passwords are stored in an irreversible hashed format, and access to the user database is restricted to authorised personnel only.
S99my retains user data for as long as an account is active and for as long as necessary to meet operational, legal, or audit requirements. When an account is closed at the user's request, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe.
Third-Party Sharing: s99my does not sell or rent users' personal information to any third party for marketing purposes. However, we may share necessary information with third-party payment processors such as FPX and TNG eWallet solely for transaction processing. These service providers are bound by confidentiality agreements and are prohibited from using your data for any other purpose. s99my may also disclose information to Malaysian authorities where required by law or a valid court order.
5. User Rights, Policy Changes & How to Contact Us
As a s99my platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Submit your request via our support email and it will be processed within a reasonable timeframe.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you may request that we update it. You can also update certain profile details directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. Requests will be processed subject to legal obligations that require us to retain certain records for a specified period.
- Right to Object: You have the right to object to the processing of your data for specific purposes. We will review each objection and respond within a reasonable timeframe.
S99my reserves the right to update this privacy policy from time to time to reflect changes in operations, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any questions about this privacy policy, your rights, or how we handle your data, please contact the s99my support team by email at [email protected]. You may also visit the FAQ for answers to frequently asked questions about privacy and account security.
Questions About Your Data Privacy?
The s99my team is here to help with any questions about data protection and account privacy. Reach us by email or visit the FAQ section for more information.